Privacy Policy
We prioritize minimal data collection and practical transparency. This policy explains what we collect, why, how it is used, and how you can exercise your rights.
Effective date:
Summary
This policy focuses on: what data is collected, how it is processed, cookie usage, retention, security, and your rights. We do not sell personal information.
1. Information We Collect Open
We collect only what is reasonably necessary to provide and improve our neural network education platform:
Information you provide: name, email address, phone number (if submitted), billing details (processed via payment providers), support messages, and any profile preferences you set.
Usage data: pages viewed, course progress events, clicks, and interactions that help us understand performance and usability.
Device and technical data: approximate location inferred from IP (country/region), browser type, device identifiers, and diagnostics needed for security and performance.
We do not intentionally collect sensitive categories of personal data. If you include such data in free-form messages, it will be processed only for support and security purposes.
2. Purpose of Processing Open
We process data for the following purposes:
Service delivery: account access, course enrollment, progress tracking, and delivering educational materials.
Customer support: responding to requests, troubleshooting, and account verification.
Security and fraud prevention: abuse detection, rate limiting, and protecting accounts and infrastructure.
Quality and improvements: analytics to improve content, performance, and user experience.
Essential communications: policy updates, critical service notices, and confirmations.
3. Cookies and Local Storage Closed
We use cookies and local storage to keep the platform functional and to remember preferences. We classify them as:
Strictly necessary: required for core site operations, security, and session stability.
Preferences: theme (dark/light), UI states, and consent choices.
Examples: storing cookie consent decision, and remembering your chosen theme. Where possible, settings are stored locally on your device.
4. Legal Bases (Where Applicable) Closed
Depending on your location, we may rely on one or more legal bases, including:
Contract: to provide services you request.
Legitimate interests: to maintain security, prevent fraud, and improve the platform.
Consent: where required for certain cookies or communications.
Legal obligation: to comply with applicable laws and respond to lawful requests.
5. Data Sharing and Processors Closed
We share data only with service providers that help operate the platform and only to the extent necessary. Typical categories include:
Infrastructure providers: hosting, CDN, monitoring.
Payment providers: to process purchases securely.
Analytics: to understand performance and usage trends.
We may disclose information if required by law, to protect rights and safety, or to investigate suspected fraud or security incidents.
We do not sell personal data.
6. Data Retention Closed
We retain personal data only for as long as needed to provide the service and for legitimate business needs (such as maintaining security logs), or as required by law.
If you request deletion, we will delete or anonymize data unless retention is required for legal compliance, dispute resolution, or security.
7. Security Measures Closed
We use administrative, technical, and organizational measures designed to protect data, including access controls, encryption in transit where supported, and monitoring for suspicious activity.
No method of transmission or storage is 100% secure. If you believe your account has been compromised, contact us immediately.
8. Your Rights and Choices Closed
Depending on applicable laws, you may have the right to request: access, correction, deletion, portability, or restriction/objection to processing.
You can also control certain preferences locally (e.g., theme setting) and adjust cookie choices via the cookie banner controls (if available on the site).
To exercise rights, contact us and include enough detail to verify the request and your identity.
9. International Transfers Closed
Your data may be processed in countries other than your own, depending on provider infrastructure. Where required, we use appropriate safeguards for international transfers.
10. Children’s Privacy Closed
This platform is not intended for children under 13 (or the minimum age required by your jurisdiction). We do not knowingly collect personal data from children.
11. Changes to This Policy Closed
We may update this policy to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated version on this page and update the effective date.
12. Contact Closed
For privacy inquiries, contact [email protected].
You can also reach us by phone for account verification steps: +1 (415) 829-6047.
Use this ID when referencing a specific revision of the policy in support requests.